Welcome to WEBZEN Customer Support
Please select a category below to view the relevant articles.
What is covered in the category "Account Issues"?
In this category, you will find frequently asked questions regarding issues that affect WEBZEN accounts as a whole.
The topics include:
- Account safety & compromised accounts
- Lost/inaccessible account details (e.g. forgotten password)
- Issues with account functions (e.g. verification mails)
- Wcoin-related issues
- Account deletion
As a general rule, when writing a ticket regarding an account-related topic, you should not select a game-specific category.
Please use the category Email Change -> Account/Email topics for inquiries about lost/inaccessible account details, verification mails and account deletions.
Please use the category Wcoin for any inquiries related to Wcoin on your account.
For inquiries about account merges, please make sure to use the appropriate category for your type of account, either gPotato Merge or Route Merge.
When submitting your ticket, please make sure to provide as much detail as possible to ensure that we have all the information we may need in order to swiftly and correctly handle your inquiry.
