Welcome to WEBZEN Customer Support
Please select a category below to view the relevant articles.
When clicking “Game Start” button in Chrome Browser, a message showing ‘You must install the Webstarter,’ keeps popping up even if it’s already installed. How can I do?
Guide on how to resolve an error occurring when starting Webstarter via Chrome Browser
Recent Chrome Browser version updates include the restricted use of NPAPI plug-in.
Therefore, when clicking “Game Start” button in Chrome Browser, a message showing ‘You must install the Webstarter,’ keeps popping up even if it’s already installed.
You can follow the instruction below to fix this issue. Please check it out and send us CS ticket if any issue occurs.
The problem occurs in Chrome Browser Version: 42.0.2311.90 (There’s no problem in previous version.)
Please note that when you click on [Chrome Browser > Chrome Info] to check out Chrome Browser, the browser is automatically updated.
[How to Disable]
1. Input "URL : chrome://flags/#enable-npapi" on Chrome browser's address bar
2. Enable NPAPI
3. Restart Chrome browser
- NPAPI section does not show up when you access to the URL listed above without updating to the latest version.
- NPAPI section will show up on the screen after updating to the latest version. (See below)
- When the word ‘Disable’ shows up, it means NPAPI is currently enabled.
Thank you.
WEBZEN Support Team
