Welcome to WEBZEN Customer Support

Please select a category below to view the relevant articles.

Can't click the login, facebook or google buttons?

If you are unable to click on the 'Login', Facebook and Google buttons on the launcher, you need to adjust the security level in the Internet Options.



In order to do so, you have 2 options, either will work depending on your Operating System.

Please follow the steps below.
1. Open Internet Explorer.
2. Open the properties and look for "Internet options"
3. Go to the Security tab.
4. Adjust to the "Medium-high" level. (In the middle)

For windows 10, it can also be accessed this way:
1. In the search bar look for "Network and sharing center"
2. Click on "Internet Options" in the bottom left corner
3. Open the Security tab.
4. Adjust to the "Medium-high" level. (In the middle)



If you still encounter the issue, please send a ticket to our technical teams below.


Submit a Ticket If the issue is still not resolved, please submit a ticket.
Submit a Ticket

More Results