If you cannot connect to a game server, try one of the following steps to fix the issue:

· Check our game portal for announcements of a currently running server maintenance which would prevent you from logging in

· Make sure you launch the game as an administrator of the computer

· Make sure the Game Launcher and Client are allowed to access the internet (check your Firewall settings)

· Make sure your Anti-Virus Software is allowing the Game Launcher and Client to run

· Make sure that the ports of the game are not blocked by your Router/Modem/Software

· Try to uninstall and reinstall the game

If neither of these steps help, please contact our Webzen Customer Support by submitting a ticket.