Please select a category below to view the relevant articles.

I forgot my registered account AND/OR I lost access to my registered email acount.

If you have forgotten your registered account and/or lost access to your registered email account, a change of the email address to another address is recommended. We can change the email address of the old account for you, but we would have to ask you some security questions for verification purposes. Please contact us via the ticket system. (You would be required to create a new account if you cannot access the account that you would like your email to be changed.)

In the ticket, please provide us the following information:

1. A list of possible e-mails that might be connected to your account
2. Any information in profile such as Name, Date of Birth, Address, etc.
3. Detailed information of the games you have played such as game title, character information, game server, last login date/hour, last payment methods used, last items bought by Wcoin, and etc.

Providing information above will help us to verify you as a rightful owner of the account, and we will be able to proceed changing the email address of your old account.

Submit a Ticket If the issue is still not resolved, please submit a ticket.

More Results