Please select a category below to view the relevant articles.

Can I transfer items/characters to a different server/account?

Transferring characters to another account

Once created, a character is permanently tied to the account on which it was created. It is not possible to transfer characters to another account.

Transferring items to another account

With the exception of the options for item transfer available in-game (e.g. personal trades, mail, auction house, etc.), the transfer of items to another account is not possible. Items that are bound to a specific character or account thus cannot be transferred. Please note that the same also applies to Redzen.

Transferring characters to another server

Once created, a character is permanently tied to the server on which it was created. It is not possible to transfer characters to another server.

Transferring items to another server

Items are permanently tied to a given server and it is not possible to transfer them to another server.
Submit a Ticket If the issue is still not resolved, please submit a ticket.

More Results